oscMax Template Troubleshooting Guide

This document offers hints and tips on how to resolve issues you may encounter installing the oscMax template.

NOTE: Please back up your existing files prior to making any modifications to your site. Instructions are provided in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.

When downloading the template file, if it appears that nothing is happening or the donwloading stops during the transfer.

If nothing happens when you try donwloading the template file OR if an error appears while you are downloading the file OR if the download stops during the file transfer, please do the following:
  • download at a different time of the day when there is less activity on the internet.
  • if you have a firewall installed on your server/modem/computer, determine how you can configure your computer to allow file download from behind the firewall.
  • use a different browser .
  • verify that you have enough hard disk space to downoad the file and increase it as necessary.


If you downloaded the template file but cannot open it.

If you are using winzip.exe to open the download file, consider using winrar.exe. Winrar is another windows based archive tool which can be used as an alternative to winzip. You can get a free copy of winrar by clicking here.

If using winrar dows not work, the template download file may have been corrupted during the download process. Please try re-downloading the file. But before you do so,
  • disable your anti-virus software, in case it affects the download. To address the concern for viruses getting into your PC, please run your anti-virus software on the file after it has been downloaded, but before you open it
  • be sure that your browser is not set to disconnect disconnect automatically after a certain number of minutes. To get more info on this, please click here
  • consider disabling your screensaver to make sure that it does not interfere with the download.
  • verify that you have enough disk space to download the file.


After installing the template, I get a blank page

Our templates require all the template files installed successfully in order to function. If one of the template files is not successfully installed, you will receive an error on your site. If you have php set not to display errors on the screen, you will receive a blank page instead of the actual error.

To resolve this error, please re-upload all our template source files to your webserver. Please review our install instructions for more information.

After installing the template, I get the message 'Illegal template directory!' on my website.

You get this error whenever you have set an incorrect value to the 'Default Template Directory' in admin->configure->my store page. The 'Default Template Directory' should be set to the directory name of the template that you would like to use. You can find the list of allowable template directory names by logging into your webserver and viewing the directories under the templates directory.

To resolve this error, get the exact directory name of the template you want to enable. Log in to your admin and click on configure -> My Store. Double click on the 'Default Template Directory' to edit. Replace the current value of this parameter with the correct directory name and update to save your changes.


If you need additional assistance in installing the template on your store, please use the helpdesk available thru your template provider.